Techies Infotech and Royal Pharmacy Embark on a Transformational Digital Journey

Kuwait – 11th April 2025 – Techies Infotech is proud to unveil a groundbreaking digital transformation initiative in partnership with Royal Pharmacy, Kuwait’s largest and most trusted pharmacy chain. This strategic collaboration marks a significant milestone in Kuwait’s retail healthcare landscape, with a vision to redefine online pharmaceutical shopping and customer engagement.

A Bold Step Toward Digital Excellence on Shopify Plus

This ambitious project’s core is a complete eCommerce replatforming to Shopify Plus for Royal Pharmacy’s website and mobile application. This transition to Shopify Plus empowers Royal Pharmacy with a modern, scalable, high-performing commerce infrastructure to deliver a more streamlined, secure, and intuitive user experience.

With a clean UI, lightning-fast load speeds, and an optimized mobile-first design, the new platform ensures customers can browse, shop, and manage their healthcare needs seamlessly—anytime, anywhere.

Integrating ERP and POS for Operational Excellence

To strengthen the foundation of this digital ecosystem, the initiative also features the integration of a robust Enterprise Resource Planning (ERP) system and a cutting-edge Point of Sale (POS) solution. This powerful combination is set to streamline backend operations, provide real-time inventory management, and optimize coordination across Royal Pharmacy’s vast network of physical stores.

The ERP and POS systems will also offer actionable insights and analytics that improve decision-making, efficiency, and customer satisfaction.

AI-Powered Personalization: The Future of Healthcare Retail

Taking the customer experience to the next level, Techies Infotech has introduced advanced AI-powered product recommendation engines within the new Shopify Plus environment. These intelligent systems use real-time data and behavior analysis to offer personalized suggestions, helping customers discover products tailored to their needs—prescription medications, wellness supplements, or personal care items.

This AI-driven personalization is expected to boost revenue through effective cross-selling and up-selling while increasing customer retention and satisfaction.

A Partnership Rooted in Innovation

“This collaboration reflects our passion for creating powerful, customer-focused digital solutions,” said Mr. Anurag Byala, CEO of Techies Infotech. “By leveraging the capabilities of Shopify Plus, we’re helping Royal Pharmacy build a seamless and engaging shopping experience—both online and on mobile. We’re excited to bring this transformation to life and raise the bar for digital healthcare retail in Kuwait.”

With deep expertise in Shopify Plus development, UX design, and enterprise integrations, Techies Infotech is dedicated to delivering reliable and scalable eCommerce solutions tailored to the needs of modern businesses.

Setting New Standards for Digital Healthcare in Kuwait

Royal Pharmacy and Techies Infotech are paving the way for a new era of customer-centric, digital-first retail healthcare through this strategic partnership. The project represents a visionary leap forward in combining technology, innovation, and operational excellence to offer customers unmatched convenience, personalization, and reliability.

Royal Pharmacy is now positioned at the forefront of digital innovation in Kuwait’s pharmaceutical sector. It is reimagining its online presence on Shopify Plus and integrating innovative backend systems.

About Techies Infotech

Techies Infotech is a leading digital solutions provider in the GCC region. It specializes in Shopify Plus development, eCommerce re-platforming, and full-scale digital transformation. The company empowers brands to grow through cutting-edge design, robust integrations, and forward-thinking strategies.

About Royal Pharmacy

Royal Pharmacy is Kuwait’s largest and most respected pharmacy chain, offering a vast selection of pharmaceutical, health, and wellness products. With a focus on innovation and service excellence, Royal Pharmacy is dedicated to improving healthcare access and customer satisfaction across the region.